IT Operations Manager

Join us in seeing our vision come to life, where living in Letchworth Garden City offers everyone the opportunity to flourish as part of a vibrant community, enjoy the best that both town and country offers, and benefit from easy access to nature with unrivalled facilities, culture, and support networks. 

This role offers a unique opportunity to grow your career whilst greatly contributing to a historic organisation that is dedicated to community well-being.

As our new IT Operations Manager, you will lead the technological strategy of the Foundation, ensuring that our IT systems and infrastructure not only support but enhance our operations, effectively advancing the Foundation's mission to maintain Letchworth Garden City as a vibrant and sustainable community.

KEY TASKS & RESPONSIBILITIES:

• Develop and implement a comprehensive IT strategy and delivery plan that aligns with the Foundation’s goals, focusing on effective operation and future growth.


• Develop and ensure compliance with IT policies and ensure they support the Foundation’s wider commitment to sustainability and community engagement.


• Manage delivery risk and compliance in line with our risk management policy, including reporting to our Internal Audit & Risk Committee


• Manage and enhance the Foundation’s cyber security policies and practice, to further protect organisational data and systems.


• Manage IT infrastructure, including servers, networks, and cloud services, ensuring efficiency and reliability.


• Lead IT project management, optimising technology to support diverse Foundation services.


• Oversee daily IT operations, managing outsourced IT support and ensuring contracts deliver maximum value and service excellence.


• Manage IT budget in line with our financial procedures and seeking best value


• Foster innovation within the IT department to continuously improve technology and services.

SKILLS & EXPERIENCE

We are looking for someone with the following knowledge and skills, if you tick the boxes you could be just the person we are looking for;

• Strong level of expertise in Office 365 and broad technical knowledge, including infrastructure and cybersecurity.


• Experience in managing outsourced IT services and solution architecture across varied platforms.


• A strong track record in project management and strategic IT planning.


• Excellent communication skills, capable of engaging with all organisational levels and external partners.


• Experience in financial forecasting and budget management.


• Committed to the values of sustainability and community development.

OUR VALUES:

Collaborative.  Evidence-based.  Inclusive.  Supportive.

We are a people business. We look for passionate people who will help us to meet our vision and values. Our values demonstrate our principles and guide our actions. We want our values to come to life through people’s experience of each other and the Foundation as whole - ultimately helping create a culture that ensures our commitment to achieving our vision and mission.

APPLICATION

Applications must include a CV and a covering statement/letter explaining why you are applying for the role.  Applications without a covering statement may not be accepted.  

Please note if we receive a large volume of applications for this role, we reserve the right to close the vacancy ahead of the published closing date.

BENEFITS

Every member of our team is valued, which is why we support them with a range of benefits to help them thrive both inside and outside of work.

Our benefits are grouped around three priorities – Health, Work life balance/time and Finances

Health:

Cash Health Plan

A contribution towards Private Medical Insurance (dependant on Grade - L2 &L3 only)

Cycle to work scheme

Employee Assistance Programme & Wellbeing resource

Smart Health 24/7 GP consultation

Time:

27 days holiday plus Bank Holidays (pro-rata for part time)

Holiday buy / sell scheme

1 day paid Volunteering Leave per year (pro rata for part time)



Finances:

Company Pension

Life Assurance

£210 Wellbeing Allowance per year

Electric Vehicle Scheme

Employee Discount Scheme

Discounts for our venues

EQUAL OPPORTUNTITIES 

Whether it is creating diversity in our services or building new teams, we care about our people and the opportunities they have. We are committed to equality of opportunity across our organisation.  At all levels we promote equality, ensuring our people are consistently treated in a fair and equal manner.

SAFEGUARDING

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all our colleagues to share this commitment.

FLEXIBILITY

We understand that you might need a little help balancing your work and home life.  Many of our colleagues work flexibly in many different ways.  Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.  

PERSONAL DATA

Letchworth Garden City Heritage Foundation (LGCHF) will only collect personal data relevant to the recruitment process and will process that data in compliance with the Data Protection Act 2018 / UKGDPR. Your personal data will only be shared with persons directly involved in the recruitment process, and LGCHF will retain your personal data for only as long as it remains relevant to LGCHF.  For further information please ask for a copy of our general recruitment privacy policy.  For information on your data rights, go to www.ico.org.uk.