IT Support Engineer

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

​If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: IT Support Engineer    

Salary: £25,000 per annum

​Hours: 37.5 hours per week            

Contract type: Permanent

Location: Bath

Additional Information: 

• ​Please note this role will primarily be based in our office in Bath

The Role 

The successful IT Support Engineer will be joining our small team in Bath. You'll be providing in-house IT support to all Julian House staff, as well as setting up and configuring new equipment, such as laptops and mobile phones. You'll also be involved with assisting the team with projects such as rollout of upgrades, changes and improvements.

Responsibilities include:

• Setup and configure laptops and Android mobile phones


• Work alongside the Junior IT Engineer, responding to and resolving incident tickets raised through our helpdesk portal 


• Creation and removal of users within our Office 365 environment


• Performing inductions for new starters, involving how to use our systems and best working practices


• Assist senior IT staff with the rollout of projects, systems and software, this may include an element of off-site work


• Since job descriptions cannot be exhaustive; the post holder may be required to undertake 

Qualifications / Requirements:

• Ability to communicate with people of all levels and technical abilities 


• Experience working with Microsoft office, Windows and SharePoint Online / OneDrive


• Experience setting up laptops and mobile phones

You can find the full job description here.

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There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators


• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme


• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment


• 30% staff discount at Julian House charity shops


• 20% staff discount at Julian House bike workshops


• A generous and competitive pension scheme


• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme


• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted


• 6 weekly Reflective Practice sessions from objective, external facilitators

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Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.



If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.​

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. 

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Get in touch

If you have any questions about IT Support Engineer role, please get in touch with Dannielle on 07960142019 or at recruitment@julianhouse.org.uk. We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!