Major Repairs Advisor

Major Repairs Advisor

Liverpool

£27,000 per annum

Permanent, 40 hours per week, Monday – Friday

Closing date: 16 May 2025

Interview date: 28 May 2025

This role is offered through our Joint Venture with Penny Lane Builders - Avela Home Service - who are responsible for our repairs and maintenance services. The successful applicant will be employed on Avela Home Services' Conditions of Employment.

What will your role be?

As the Major Repairs Advisor, you will be responsible for delivering a high quality, professional service to our customers relating to our major repairs and compliance works. You will effectively manage operative diaries and be responsible for dealing with complex customer enquiries by phone, email, or web resolving where possible.

What skills and experience will you have?

You will have a good standard of general education including Maths and English (grace C/4 or above), and you’ll have experience of working within a Contact Centre environment, scheduling compliance and repairs work.

Encouraging diversity

We are delighted you are considering applying for a role at Avela Home Service, as we understand that choosing the right place to work is a huge decision

We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life.

We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role. With this in mind, we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview, if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification.

The right fit?

Our colleagues represent our values and so it is important that you are able to demonstrate these in everything you do.

Why join us?

You’ll love being part of a professional and innovative organisation, you’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best. You will get 20 days of annual leave per year and 8 bank holidays (prorated for part-time employees).

You will have access to a company health cash plan that helps with the cost of dental, optical and physiotherapy appointments, plus much more! You will also be able to apply to our cycle to work scheme upon successful completion of your probation.

We are a Disability Confident employer, if you wish to apply under this scheme please ensure you select "YES" to the relevant question on our online application form.

Please note, we reserve the right to close this advert early should we receive sufficient applications ahead of the closing date.