Marketing and Communications Manager

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Marketing and Communications Manager      

Salary: £32,000

Hours: Full time 37.5 hours per week             

Contract type: Permanent 

Location: Bath or Exeter, with opportunities for hybrid working 

Additional information: 

• Travel may be required across the South West on occasion

The Role:

Julian House has been providing life-changing and life-saving support for vulnerable and at-risk people for 35 years, growing from a single project in Bath to deliver a range of services across the South West. Despite our reach, we are still best-known in the city where it all started.  

As the charity seeks to establish itself as a significant force for tackling social exclusion across the region, we are looking for a strategic, creative Marketing and Communications Manager to lead our ambitious profile-raising strategy. This strategy will see the post-holder working closely with the Fundraising and Marketing director to drive improvements across all of our channels; craft inspiring campaigns to reach our target audiences; work across traditional and digital media to tell our client’s stories; and generate local, regional and national media coverage of the issues we care about.  

This is a brand-new role, and you will be empowered to take the lead on exciting strategic projects, as well as line managing the Marketing and Communications Officer and supporting them to thrive. If you are looking to apply your wide-ranging marketing and communications experience to a new challenge in support of our powerful mission, this could be the role for you. 

Responsibilities include:

• Managing delivery of our profile-raising strategy for Julian House and Julian House Trading, working across PR and traditional media, social media, website, campaigns and profile-raising partnerships.


• Leading a comprehensive review of our owned channels and devising improvement plans for each, to ensure we have a strong foundation for brand building.  


• Devising strategies for social media and email to ensure we reach our audiences with high-quality, targeted content that inspires them to act.  


• Curating a high-quality content calendar to be delivered across owned channels in support of the profile raising strategy.


• Researching, preparing and pitching stories to local and national media to highlight Julian House’s experience and expertise in the social inclusion space.


• Acting as a brand guardian for Julian House, ensuring that colleagues across the organisation are using our brand principles and brand story to deliver consistent messages to our audiences.


• Tracking and reporting on key performance indicators which will show us if our strategy is working; and making suggestions on how we can improve our approach if needed.
  
  
  
   

Qualifications / Requirements: 

• Demonstrable track record of managing marketing and communications strategies, preferably in the charity sector.


• Experience of delivering content and campaigns across a range of channels and audiences, from social media to websites to print media and PR.


• Knowledge of SEO, keywords and other digital marketing tactics and tools, including how to use digital analytics to track the impact of communications and marketing output.


• Strong understanding of the power of storytelling in securing support for brands.


• Knowledge of the homelessness or social inclusion sectors would be desirable, but not essential.

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators


• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme


• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays


• 30% staff discount at Julian House charity shops


• 20% staff discount at Julian House bike workshops


• A generous and competitive pension scheme


• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme


• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. 

Get in touch

If you have any questions about the role, please contact our recruitment team on recruitment@julianhouse.org.uk. We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!