Neighbourhood Manager / Housing Officer

Shape Communities. Change Lives. Build Your Career. 

At Two Rivers Housing, we believe everyone deserves a warm, safe and affordable home. As a Neighbourhood Manager, you'll be at the heart of making that happen, helping thousands of people thrive in the communities we serve. 

This is a housing officer role.  A Neighbourhood Manager is an opportunity to take ownership of a neighbourhood, build meaningful relationships, solve complex challenges, and make a lasting difference to people's lives. 

If you're passionate about delivering excellent customer service, supporting communities, and creating positive outcomes for residents, we'd love to hear from you. 

Why Join Us? 

As a Neighbourhood Manager, you'll manage a diverse range of tenants and homes and be empowered to make decisions that improve the lives of our tenants and strengthen our communities. 

No two days are the same. One day you could be helping a someone sustain their tenancy through challenging circumstances, and the next working with partner agencies to resolve community issues, tackle anti-social behaviour, or support vulnerable residents. 

You'll be trusted to make things happen, supported by a collaborative team that genuinely cares about the people we serve. 

What You'll Be Doing 

• Managing tenancies throughout the customer journey. 


• Building strong relationships with tenants, residents and community partners. 


• Supporting customers to maintain successful and sustainable tenancies. 


• Identifying safeguarding concerns and working with partner agencies to protect vulnerable adults and children. 


• Resolving neighbourhood issues and helping create safe, thriving communities. 


• Acting as an advocate for tenants, ensuring their voices are heard and their needs are understood. 


• Balancing tenant support with effective tenancy management and protection of organisational interests. 


• Maintaining accurate records and delivering high standards of compliance and customer service. 

What We're Looking For 

We're looking for housing professionals who are caring, dedicate and motivated to assist our tenants and communities. 

You'll bring: 

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  Experience of housing management, tenancy management, neighbourhood management or a related customer-focused environment. 

  
  


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  Strong communication and relationship-building skills. 

  
  


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  The ability to deal confidently with complex and sensitive situations. 

  
  


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  A proactive approach and a determination to find solutions. 

  
  


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  Excellent organisational skills and attention to detail. 

  
  


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  Resilience, adaptability and the ability to thrive in a fast-paced environment. 

  
  


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  A genuine commitment to supporting customers and improving communities. 

  
  


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  Most importantly, you'll share our belief that everyone deserves a place where they feel safe, valued and at home.