Planning Administrator

Planning Administrator 

£28,316.09 per annum 

Hemel Hempstead, Hertfordshire (Hybrid Working) 

Permanent, 37 hours per week (Monday – Friday)     

Thrive Homes is seeking a Planning Administrator to manage their Repairs Enquiry mailbox ensuring all requests are responded to within SLA.  

Other Responsibilities:  

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  Review Make Every Visit Count daily, raising any resulting works and booking in within target, liaising with Planners, Operatives and Customers  

  
  


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  Raise any works from Estate Inspections and book in within target liaising with Planners, Operatives and Customers  

  
  


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  Create and send run sheets to Operatives daily  

  
  


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  Review Contractor works daily ensuring updates added to our Housing Management System and any follow-on works are raised  

  
  


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  Reviewing out of hours and emergency jobs daily ensuring they are closed down within target and any follow-on works are raised and booked in  

  
  


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  Effectively communicate with internal and external customers  

  
  


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  To carry out duties and responsibilities in accordance with the Organisations repairs process and responsibilities as well as ensuring great customer care standards  

  
  


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  Achieve individual and team performance - targets as set by the company, turnaround times, planning - FPOC and resolution of issues / complaints.   

  
  


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  Collaboration and support across the team, Relationship and Property Services and wider business to achieve resolution of issues  

  
  


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  Any other adhoc duties as and when required by department to fulfil business needs  

  
  

Requirements:      

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  We are flexible in how you have achieved your skills and experience, through education or through worked experience.  

  
  


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  Your ability to role model our core behaviours is as important as technical expertise.   

  
  


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  You must be able to support a culture founded in trust and respect for everyone.  

  
  


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  Demonstratable experience applying a relevant qualification within work experience is desirable.  

  
  

Closing date:  Friday 13th June 2025   

Interviews Dates: To be confirmed  

Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role.     

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.    

The Company 

Thrive Homes is an award-winning housing association with a strong track record in the housing sector and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people can Thrive. We manage over 5,000 properties and are continuing to build new homes each year. 

Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state of the art offices.