Receptionist

Receptionist

£25,877 per annum

Peterborough City Centre

Permanent

Full Time, Monday - Friday alternative 9-5 or 10-6, with occasional weekend and evenings.

We are looking for a friendly, organised and customer‑focused Receptionist to join our Indigo Operations team, based in the heart of Peterborough city centre.

You will be the first point of contact for residents, visitors and customers, providing a professional, welcoming service while supporting the wider team with a range of administrative and housing‑related tasks. This is a varied role that suits someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service.

What you’ll be doing

• Acting as the first point of contact at reception, over the phone and face‑to‑face


• Supporting customers with queries relating to repairs, accounts, bills, estate issues and benefits


• Providing administrative support to the Service Manager and Assistant Manager


• Assisting with property allocations and lettings to minimise void periods


• Liaising with utility companies during void periods and recording meter readings


• Supporting tenancy administration, including renewals


• Raising purchase orders, processing invoices and managing stock


• Carrying out general office duties such as data entry, spreadsheets, filing, scanning, minute‑taking and meeting organisation


• Supporting resident welfare checks and wider housing management administration


• Handling sensitive and confidential information in line with data protection requirements

What we’re looking for

Essential:

• Experience in an administrative or reception role


• Excellent customer service skills, both face‑to‑face and over the phone


• Strong IT skills, including Microsoft Word, Excel, Outlook and similar systems


• Good numeracy skills with the ability to handle basic rent and account calculations


• Ability to communicate clearly, patiently and tactfully


• Strong organisational skills and the ability to prioritise competing demands


• GCSEs (or equivalent) in English and Maths

Desirable:

• Experience working in housing or a customer‑facing public service environment


• Knowledge of rent accounting or welfare benefits


• Experience using financial or housing management systems

Additional information

• This role requires a DBS check


• On site Parking Available

If you have the experience and drive to help us achieve our vision, we’d love to hear from you!

Please see attached job description for full details of the role.

We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!

No agencies please.