Refugee Support Worker

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Refugee Support Worker          

Salary: £18,592 - £19,690 (FTE £23,240 - £24,612)                  

Hours: 30 hours per week             

Contract type: Permanent

Location: Kingswood, covering South Gloucestershire​

Additional information:

• ​ Willingness and ability to work flexibly with very occasional evening and weekend work


• 10% additional responsibility allowance will be given to fluent Arabic speakers

The Role:

The successful Refugee Support Worker will have excellent communication skills, a welcoming personality and the ability to adapt to unexpected situations. Your focus will be supporting Afghan, Syrian and North African clients and empowering people of all ages that have been resettled in South Gloucestershire and helping them integrate into their new lives in the UK.

This is a varied and emotionally demanding role that will sometimes involve a degree of unpredictability in terms of day-to-day tasks, as client issues crop up unexpectedly. 

Responsibilities include: 

• You will be running drop-in sessions across multiple hubs in South Gloucestershire.


• You will be supporting a caseload of refugee families, resettled via various UK government schemes including refugees from Ukraine, Syria and Afghanistan.


• Support individuals and families in a manner that prioritises their empowerment and independence


• Take a lead professional role in coordinating multi-agency support around the family, including organising and leading meetings between the family and the professionals supporting them


• Support families to access schools, English classes, suitable housing, welfare benefits, healthcare and wellbeing services, employment and training

Qualifications / Requirements: 

• A valid UK driving licence and access to own vehicle - business insurance will be required for roles involving travel to work


• Experience supporting refugees from Afghan, Syria and North Africa


• A candidate who can speak fluent Arabic is desirable but not essential

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For the full job description please click here: Refugee Support Worker

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There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators


• Sliding salary scale with salary increases every year for the first 3 years


• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme


• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment


• 30% staff discount at Julian House charity shops


• 20% staff discount at Julian House bike workshops


• A generous and competitive pension scheme


• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme


• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted


• 6 weekly Reflective Practice sessions from objective, external facilitators

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Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.



If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. ​

Get in touch

If you have any questions about refugee role, please get in touch with our recruitment team, recruitment@julianhouse.org.uk. We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!