Rent Income Officer

Rent Income Officer 

Agile working from Tower Hill, London and home working £40,619 - £44,010

Are you looking for the opportunity to work for a leading charity that makes a real difference to the lives of people experiencing homelessness?

We are looking for a proactive Rent Services Partner to join the dynamic and friendly Rent Service Team, playing a key role in the organisation to support clients to rebuild their lives. This busy team processes Housing Benefit payments from 55 local authorities in the UK for up to 4000 St Mungo’s residents; and collect over £45 million in rent and service charge

In the role of Rent Service Partner, you will:

• Deliver a high quality rent collection and arrears recovery service, supporting our clients by working towards minimising rent arrears and maximising client income.


• Oversee a busy and varied caseload of rent arrears cases ensuring outcomes are achieved in a timely manner.


• Provide an accurate, sensitive and responsive rent account enquiry and information service.


• Work closely with key stakeholders, being the lead liaison with Local Authorities for a designated caseload.

You will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About you

We are looking for someone with good problem solving skills and the ability to work as part of a team. If you can demonstrate the below, we encourage you to apply.

• Experience of working in a rent service, income collection or credit control team and overseeing a caseload of rent arrears cases.


• Ability to provide quality advice and support in a busy target driven role.


• Experience of presenting cases to court and knowledge of the court system and legal process relating to debt recovery.


• Excellent communication skills with the ability to build effective liaison with tenants, internal and external stakeholders.


• Proven ability of using relevant software packages (e.g. Pyramid Rent Accounting) and other IT applications and databases, such as Microsoft Office.

Closing date: 10am on 4 March 2025

Interview and assessments on: week commencing 17 March 2025

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.