Repairs Customer Contact Apprentice

Repairs Customer Contact Apprentice

Milton Keynes

£17,500

Full time (5 days)

Get ready to kickstart your career with an exciting opportunity in customer service and housing repairs! As a Repairs Customer Contact Apprentice, you'll play a pivotal role in delivering top-tier support to both external and internal customers regarding housing repairs.

Your journey as an Apprentice:

You'll be on a 17-month Fixed Term Contract where you'll immerse yourself in a supportive learning environment. Beginning in the Customer Contact team, you'll delve into Repairs and Customer Resolutions, guided by a team of experienced professionals.

At the end of your apprenticeship, you'll have the opportunity to transition into a full-fledged Customer Contact Advisor role, or explore other departments with the new skill set and experience you’ve gained

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  Qualification - Level 2 Housing & Property Management Assistant

  
  


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   Duration - 17 months

  
  


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   Provider - London Consortium Community Interest Company

  
  


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   Location - Blend of office and remote working

  
  


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  Learning time - 6hrs per week off the job learning (1 day a week) with the 

  
  


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  training provider.

  
  

The remainder of your week will be spent in the role either at our stylish Milton Keynes office (2 days minimum) or working from home once you’ve settled into the role.

What you’ll be doing:

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  Promptly responding to customer demand, taking ownership of enquiries.

  
  


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  Using scripting tools to diagnose repairs and schedule appointments efficiently.

  
  


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  Coordinating with internal teams and contractors for smooth repair progress.

  
  


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  Handling stage 1 complaints following regulatory standards, issuing official responses.

  
  


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  Maintaining accurate customer information for effective communication and trend analysis.

  
  


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  Collaborating with various departments to understand broader business functions.

  
  


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  Proactively solving problems, turning negative feedback into positive outcomes.

  
  

No prior experience is needed for this role, just a willingness to learn and a passion for exceptional customer service 

We’ve attached a job description to help you understand what the role will involve - be sure to check it out before applying!

Essential criteria:

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  Team player with good IT skills.

  
  


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  Clear, confident communication abilities.

  
  


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  A proactive, can-do attitude.

  
  


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  Willingness to learn and take-on feedback.

  
  


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  Ability to handle diverse customer interactions.

  
  


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  Flexibility to adapt to changing priorities and work environments.

  
  

You’ll need to have GCSE grade A-C or 4-9 points in both English and Maths. If you don’t have this don’t worry, we will support you to complete Level 2 English and Maths prior to your end-point assessment

If you're ready to embark on an exciting journey of learning and development, we want to hear from you – APPLY NOW!

 Perks of working at Grand Union

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   Annual leave of 25 days, rising to 30 days after 5 years of service

  
  
  

   

  
  


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   Generous pension scheme – employer contribution up to 10%. 

  
  
  

   

  
  


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  Extra day's leave for no sickness absence in the financial year.

  
  
  

   

  
  


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   Christmas week off (no need to use your annual leave allowance!)

  
  
  

   

  
  


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   Opportunity to buy/sell annual leave.

  
  
  

   

  
  


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   Enhanced maternity, paternity, and adoption leave.

  
  
  

   

  
  


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   Paid emergency and compassionate leave.

  
  
  

   

  
  


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   Life assurance (2x salary).

  
  
  

   

  
  


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  Generous sick pay.

  
  
  

   

  
  


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   Free annual flu jabs.

  
  
  

   

  
  


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  Paid qualification.

  
  
  

   

  
  


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   Plus more – check out the full list of benefits in the attached document!

  
  

 Important Information

 We do not provide visa sponsorship; you must be eligible to work in the UK, reside in the UK for the duration of your employment and provide Right to Work evidence.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Closing date: 16 May 2024

Phone screening: 20 May 2024

Assessment day: 23 May 2024

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