Repairs Scheduler

Repairs Scheduler  

Bedford (Hybrid working) 

£27,825 per annum  

Permanent 

Full Time (37 hours per week)  

Are you an experienced works scheduler with a background of dynamic scheduling systems and a passion for delivering excellent customer service?  

If so, we want to hear from you!  

Repairs and maintenance services affect our customers personally, impacting their quality of life and satisfaction with their homes. To provide the very best services possible, we are bringing our repairs and maintenance service in-house.  

Our scheduler will need to be a confident ‘people person’ capable of working with our tradespeople and sub-contractors alike. You’ll schedule the correct colleague for the job and plan their workloads efficiently & effectively. Working to maximise first time fix rates, minimising travel between jobs and impact on customers lives will be key outputs of this role.  

This role is hybrid, working from our head office in Bedford and from home.  

In the first instance you will be office-based until fully trained in the position, you will then be able to adopt a hybrid working practice. The logistics of this are to be agreed with the Scheduling Team Leader to suit the needs of the business.  

There is a requirement to work a late shift from home, 12pm – 8pm. Also one week in every 4 there is a requirement to work half a day on a weekday and half a day on a Saturday. We can be flexible with this.  

We’d love to meet someone with:  

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  Experience of logistical planning or other comparable scheduling service  

  
  


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  An organised approach to work, with a positive attitude and great time management  

  
  


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  A strong, demonstrable commitment to excellence in customer service through empathetic and considerate approaches to jobs  

  
  


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  Housing repairs and maintenance knowledge beneficial, but not essential  

  
  


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  Good communication and IT skills  

  
  

To enable you to deliver the great customer service we need, you will be well supported and have plenty of opportunities to grow and develop with us. This is a hybrid role meaning you can work partly from home and partly from our bright modern office in Bedford. Hybrid working will be allowed after the induction process.  

As well as your salary you will also receive a fantastic range of benefits including:  

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  A competitive salary  

  
  


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  Annual leave entitlement of 28 days (increasing, with length of service to 33 days) PLUS paid bank holidays.  

  
  


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  Generous contributory pension scheme, with up to 12% contributed by bpha  

  
  


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  Free private health care (family members can also be added at a cost)  

  
  


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  Free life assurance  

  
  


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  Discounted gym membership  

  
  


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  A range of free wellbeing services including digital gym and fitness classes.  

  
  


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  Hybrid Working  

  
  

Please note the successful candidate will need to have a basic DBS application.  

Closing date: 6th March 2025  

Interview date: To be confirmed  

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.