Resident Liaison Officer – Refurbishment

Permanent - Full Time – 40 Hours

An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic Partnership team in Leeds.

Reporting to the Customer Care Manager, and working within a wider delivery team, you will deliver a first-class customer experience driving high levels of satisfaction working on social housing refurbishment contracts.

You’ll be involved with all aspects of communication with tenants before, during and post improvement works and you’ll develop key client contacts to ensure that the residents are fairly represented, and that service delivery is maintained at the highest possible level.

We are looking for a pro-active and engaging individual with exceptional communication skills and customer service experience. You will have good administration skills, be comfortable in the use of Microsoft Office, and ideally have some experience of CRM systems.

You will be an experienced Resident Liaison Officer with a proven track record of successfully managing the workload across planned maintenance programmes and you’ll have good knowledge of internal and external programmes.

Benefits

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  Bonus entitlement based on performance KPIs

  
  

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  Holidays - 26 days

  
  

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  Life Assurance

  
  

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  Pension

  
  

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  Private medical insurance

  
  

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  Ability to purchase additional holiday

  
  

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  Access to discount portal

  
  

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  Cycle to Work scheme and the Lovell Way to EV

  
  

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  Digital GP

  
  

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  Employee assistance programme

  
  

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  Sharesave scheme

  
  

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.