Resident Liaison Officer – Refurbishment

Permanent - Full Time – 40 Hours

An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic Partnership team.

Working out of our Nottingham office within a wider delivery team and responsible to the Senior Resident Liaison Officer, you will support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme.

You will oversee the full customer journey, from pre‑start visits and resident profiling through to day‑to‑day communication, complaint handling, and post‑completion aftercare. You will be responsible for maintaining accurate and up‑to‑date records on the CRM system, supporting project administration, and building positive working relationships with residents, leaseholders, and key stakeholders.

We are looking for an experienced Resident Liaison Officer who is organised, proactive, and confident in engaging with residents and stakeholders. You will have a proven track record of managing workloads across planned maintenance programmes and a good understanding of internal and external delivery programmes.

You will be an excellent communicator with strong customer service and administrative skills and be comfortable using Microsoft Office to support accurate record‑keeping and day‑to‑day coordination.

Benefits

• 
  

  Bonus entitlement based on performance KPIs

  
  

• 
  

  Holidays - 26 days

  
  

• 
  

  Life Assurance

  
  

• 
  

  Pension

  
  

• 
  

  Private medical insurance

  
  

• 
  

  Ability to purchase additional holiday

  
  

• 
  

  Access to discount portal

  
  

• 
  

  Cycle to Work scheme and the Lovell Way to EV

  
  

• 
  

  Digital GP

  
  

• 
  

  Employee assistance programme

  
  

• 
  

  Sharesave scheme

  
  

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.