Residential Service Manager

Residential Service Manager

Sale, Manchester

£31,500 per annum increasing to £34,694 after successful completion of 6-month probation.

Permanent, Full Time (37.5 hours per week on a shift system – 5 days a week)

Additional payment of £30 per night for the on-call cover duties.

Here at Stockdales, we endeavour to provide a family orientated service that meets the needs of all the people we support through holistic assessment.

We are seeking an experienced and motivated Residential Service Manager to support the Registered Manager in delivering high-quality, person-centred care. You will ensure services are safe, effective, compliant and continuously improving, meeting the requirements of the Health and Social Care Act 2008, Care Act 2014, and CQC standards. The role involves maintaining strong safeguarding practices, overseeing audits and quality monitoring, and ensuring accurate documentation, care planning, risk assessments, and regulatory compliance, while promoting dignity, independence, and positive outcomes for the people we support.

You will take responsibility for the day-to-day operational delivery of services, including safe staffing through effective rota and workforce planning, recruitment, supervision, appraisal and staff development, while working to reduce reliance on agency staff. A key part of the role is ensuring robust communication with families, professionals, commissioners and multidisciplinary teams, alongside maintaining high standards of health and safety, medication management and overall service coordination. You will also play an active role in inspections, Annual Provider Reviews, safeguarding processes and continuous quality improvement.

Working closely with senior management, you will support service development and growth by managing referrals and vacancies, contributing to service improvement projects and producing performance reports against KPIs and SLAs. You will ensure services are well-led, financially efficient, and aligned with organisational values and policies.

About You

• Level 4 QCF in Care or equivalent/higher or be close to completion, with a Level 4 Diploma in Leadership for Health and Social Care (or equivalent)


• Experience in a management role, including supporting or deputising for a Service or Registered Manager, with strong leadership skills


• Sound knowledge of health and social care legislation, CQC requirements, care policies, safeguarding, risk management and multi-agency working


• Experience writing and reviewing risk assessments, support plans, audits, quality monitoring reports and completing supervision and appraisals to a high standard.


• Experience in rota management and workforce planning


• Strong communication, organisational and time management skills, with excellent attention to detail and the ability to work both independently and collaboratively.


• Proficient IT skills, including experience using online care management systems and confidence in learning new systems and technologies.


• A full driving licence and access to a vehicle

About Us

Stockdales is a local charity based in Sale, just south of Manchester City Centre. We have over 70 years’ experience supporting people with learning and physical disabilities to live life to the full. Our 5 care homes have up to 7 residents and our busy Community Service has weekly sessions, a social club and a weekend kids club. Check out our website to see what we do!

What you will receive whilst working for us:

• 28 days holiday per year pro rata inclusive of bank holidays


• Increased holiday entitlement with service


• Pension Scheme


• Medicash – includes access to 24hr GP, money off shopping and going out, wellbeing aids.


• Life Insurance Scheme (after 6-month probation)


• Excellent internal and external training offered.


• Monthly staff prize draw


• Cycle to work scheme


• Access to Wage Stream