Senior Manager, Customer Success (Education)

Senior Manager, Customer Success (Education)

Competitive + Bonus + Benefits

Remote, UK

Permanent full time

Are you a strategic Customer Success leader ready to transform how organisations engage and retain their customers?

We’re looking for a Senior Manager, Customer Success (Education) to lead and evolve our customer lifecycle strategy within the Education sector driving retention, customer satisfaction, and long-term value.

About the role

In this role, you’ll take ownership of the full customer lifecycle, aligning Customer Success and Renewals into a seamless, proactive function.

You’ll move the organisation from a reactive model to a data driven, insight led approach, ensuring customers are supported at every stage from onboarding through to renewal and advocacy.

Key responsibilities

• Lead a high performing team of Customer Success Managers and Renewals specialists


• Own and deliver renewal and retention strategy and performance


• Build a proactive customer engagement model using lifecycle insights and data


• Identify churn risks and growth opportunities through customer analytics


• Partner cross-functionally with Sales, Product, Marketing and Support


• Implement scalable processes across the customer journey


• Act as a senior voice of the customer, influencing business strategy

About you

• Demonstratable experience in Customer Success, Account Management, or similar


• Proven success in customer retention within SaaS or subscription based businesses


• Strong analytical mindset with experience using customer data and health metrics is essential 


• Experience leading teams and driving transformation or scale


• Ability to influence and collaborate with senior stakeholders


• Excellent communication and leadership skills


• Experience in the Education sector is highly desirable

Why join us?

• Lead a business critical transformation


• Work in a high-growth, technology driven environment


• Collaborate with talented teams across the organisation


• Make a real impact on customer success and business performance

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.