Service Desk Team Leader

Service Desk Team Leader

Home based with some travel to Newcastle -under-Lyme

£32,000

12-month fixed term contract 

37 hours per week 

We currently have a great opportunity for a Service Desk Team Leader to jour our IT team in a newly created role.  

The role will play a critical role in ensuring the smooth day to day operation of the Service Desk.  The ideal candidate will have a strong service desk / support background, preferably in a senior or Team Leader capacity. Experience within the social housing sector would be great but is not essential.   

If you have exceptional customer service and leaderships skills and a passion for delivering a first-class support service to customers we would love to hear from you! 

In return we can offer you: 

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  Belonging to a team who make a difference to our community and value equality, diversity and inclusion.    

  
  


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  25 days + bank holidays + 3 concessionary days at Christmas   

  
  


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  Comprehensive employee assistance program    

  
  


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  A full benefits and discounts platform    

  
  


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  Holiday buy, tech and annual saving schemes    

  
  


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  2 Volunteer days per year to support the community   

  
  


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  Competitive rates of pay    

  
  


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  A generous company pension scheme and life insurance up to 3*salary as an active member.   

  
  


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  Wellbeing, health drop ins and staysafe provisions to look after you at work.    

  
  


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  Option to join the medical health cash plan   

  
  


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  Green car scheme   

  
  


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  Enhanced maternity and paternity leave   

  
  


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  Service related awards    

  
  


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  Cycle to work scheme  

  
  

This post is subject to a satisfactory Basic DBS check. 

Closing Date: 27th November 2024 

Interview Date: 4th December 2024