Service Improvement Analyst

Services Improvement Analyst

Competitive + Bonus + Benefits

Peterborough, UK

Permanent full time

Are you ready to take your career to the next level? We’re looking for a Service Improvement Analyst (Level 3) to join our dedicated customer support team at IRIS Software Group. In this role, you’ll help drive positive change, champion customer satisfaction, and create a best-in-class experience for our customers across all sectors.

As the voice of the customer, you’ll lead improvements across Customer Operations, tackle challenges at their root, and foster a culture of continuous improvement. This is your chance to make a real impact in a dynamic, fast-paced environment where no two days are the same!

What Will You Be Doing?

• Driving Change: Identify, plan, and implement opportunities to enhance customer experiences and improve processes.


• Collaborating Across Teams: Work with stakeholders at all levels, from Divisional Managing Directors to Heads of Functions, to drive efficiencies and tackle customer issues.


• Standardising Excellence: Develop and maintain consistent ways of working, supported by Standard Operating Procedures and ISO9001 standards.


• Tracking Impact: Monitor and report on the success of service improvement initiatives, ensuring measurable results.

What Are We Looking For?

We’d love to hear from you if you have:

• Experience in service improvement, process management, or quality assurance.


• Strong skills with Microsoft Office (Word, Excel, PowerPoint).


• The ability to evaluate processes and measure improvements.


• A passion for data analysis and a knack for turning insights into action.


• Exceptional communication and stakeholder management skills.


• A customer-first mindset and a collaborative approach to working with others.


• Bonus: Experience in project or change management or customer-facing roles.

Why Apply?

• Make a Real Impact: Be at the forefront of driving meaningful change for our customers.


• Career Growth: Take on a pivotal role that offers opportunities for learning and development.


• Collaborative Culture: Work with passionate, driven colleagues who are all about continuous improvement.

This is a fantastic opportunity to continue growing your career within IRIS while helping shape the future of our customer operations.

Ready to take on this challenge? Apply today and let’s make a difference together!