Telecare Officer

Greenwich Telecare service is 24hr emergency service for elderly and vulnerable people, supporting them to maximise their independence with the use assistive technology in their own homes.

Customer Services are seeking to recruit 3 x Telecare Officers (2 x Permanent contracts and 1 x 12 month Fixed Term contract)

Your role will be to undertake the day-to-day duties of the Telecare service, providing emergency call handling and response to the most vulnerable people in the borough.

In addition, you will offer support to the OOH service and work cross-functionally when required.

The successful candidate will be required to 12 hours shift patterns including nights, weekends, and bank holidays to support the service when needed.

Candidates will also need: -

• Excellent customer service and interpersonal skills


• Good understanding of the Telecare service, Assistive technology and alarm receiving platforms


• To be Enthusiastic and committed to delivering professional and high-quality service


• To be able to deal with customers who are distressed/stressed/vulnerable over the phone and in person


• Excellent communication skills written and oral


• Be able to work under pressure and on own initiative


• Be resilient and calm in emergency


• A full UK Divining licence


• Enhanced DBS Check

Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.