Administrator / Hire Desk Controller

Administrator / Hire Desk Controller

Brighouse

Competitive Salary + Benefits

Are you detail-oriented, have a knack for effective communication, and are passionate about maintaining high standards of customer satisfaction, then we'd love to hear from you!

About you!

Are you an organised, customer-focused professional looking to make an impact in a lively and fast-paced environment? We're seeking a proactive Hire Desk Controller to be the backbone of our operations, ensuring seamless coordination and exceptional service.

Position Overview:

As Hire Desk Controller you will be working closely with Sales Managers and Operations team to ensure all necessary paperwork is received and processed accurately, attention to detail is a must.

Key responsibilities, this will include, but is unlikely to be limited to:

• Creating rental agreements and supporting documentation


• Uploading of hire and sales documents to SharePoint


• Ensure all on/off hire orders are taken in detail and processed correctly. – input into IT hire system


• Dealing with queries


• Follow company policies and procedures relating to hire desk processes


• Ensure relevant spreadsheets and SharePoint are updated daily/weekly and any concerns are brought to the attention of Hire Desk Manager


• Answer incoming calls and deal with enquires efficiently in a timely manner


• Liaise with fleet department regarding availability and progress of existing orders


• Secure driver training bookings


• Ensuring customer insurance policies are valid for the duration of hire

The successful Hire Desk Controller will hold:

• Previous experience in the hire industry is desired but not essential.


• Confident with IT packages, including SharePoint


• Good communications skills, written and verbal


• Excellent Organisation skills and an ability to work efficiently under pressure


• Great team player who can also work well on their own

What we offer in return:

• Competitive Salary + Benefits  


• 24 Days holiday + 1 day birthday holiday + bank holidays


• Allocation of a Turkey at Christmas


• Employer supported volunteering days


• Life Assurance x2 Annual salary


• Cycle to work scheme.


• Internal promotion pathways


• Refer a friend scheme – earn up to £200


• Flu Jab


• Annual Health Assessment

Dawson Group PLC is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

NO AGENCIES