Community Safety Manager

Community Safety Manager 

Birmingham, Castle Vale 

£35,424 per annum 

37 hours Monday to Friday               

The Community Safety Manager will be able to deliver a person-centred approach to handling anti-social behaviour and tenancy breaches in our community through mediation and excellent case management.  

You will manage a caseload where legal interventions are required, so you will have a good working relationship with several of our internal and external partners in getting a positive resolution to cases as well as good working knowledge of housing and anti-social behaviour legislation.  

The Community Safety Manager is a professional role and we’re looking for someone willing to commit to the position and the ever-changing landscape of housing management. We’re building a new, strong team and we want you to be part of this.  

As a Community Safety Manager, you will  

• 
  

  proactively work to understand the needs of customers and the safeguarding and vulnerabilities that may arise whilst delivering the job  

  
  


• 
  

  manage and prepare cases for court proceedings and update regularly on their position as well as being a leading officer regarding high level ASB.  

  
  


• 
  

  work closely with customers to develop strong relationships with local communities, and positive and collaborative relationships with key agencies and internal teams.  

  
  


• 
  

  Work with other teams and stakeholders to really help customers be involved in our service delivery. 

  
  


• 
  

  To manage ASB cases, supporting victims and seeking enforcement remedies where appropriate. Negotiate and mediate low level neighbour disputes.  

  
  

The successful Community Safety Manager will have: 

• 
  

  Experience in a Housing Management environment within Social Housing or similar transferable skills 

  
  


• 
  

  Experience of working with customers from diverse backgrounds tackling complex issues housing and similar related 

  
  


• 
  

  Ability to communicate effectively and adapt style to meet the needs of recipient 

  
  


• 
  

  Ability to meet deadlines and to monitor & manage performance   

  
  


• 
  

  A commitment to building a strong, high performing team 

  
  


• 
  

  Ability to handle challenging situations and able to think on your feet. 

  
  


• 
  

  Ability to represent the organization in all settings and act as an ambassador.  

  
  


• 
  

  Experience of managing cases of anti-social behaviour through to court.  

  
  


• 
  

  Good knowledge of legislation surrounding tenancy management and ASB.  

  
  

In return we offer a fantastic benefits package which includes: 

• 
  

  29 days basic annual leave (full time) + Bank Holidays 

  
  


• 
  

  Auto Enrolment Defined Contribution 

  
  


• 
  

  Defined Benefit Scheme 

  
  


• 
  

  Optional Scheme – Salary Sacrifice 

  
  


• 
  

  A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy. 

  
  


• 
  

  A commitment to work life balance through our Agile/flexible working principles.  

  
  


• 
  

  Family Friendly policy with enhanced benefits 

  
  


• 
  

  Learning and Development opportunities 

  
  


• 
  

  Internal coaching and mentoring opportunities 

  
  


• 
  

  Staff social events 

  
  

We have great housing stock at Pioneer Group with an exceptional, same-day repair service, so you won’t be distracted from your duties dealing with repair issues. This will give you the chance to really focus on what you’re good at – Community engagements and housing management.