Customer Access Adviser

Permanent, Full Time (35 hours per week)

*Please note that we do not currently offer any Tier 2 sponsorship*

About the role

We are working to build and develop strong empowered communities without poverty or isolation, to ensure that everyone has a decent home in a good place and that everyone has a good living standard and prospects.

The Customer Access Adviser has a key role in ensuring that customer focused services are delivered. You will provide a range of services and information which results in well managed homes and neighbourhoods, ensuring a proficient and equitable service for everyone who comes into contact with JRHT in line with internal policy and external regulatory controls.

As main point of contact, you’ll co-ordinate specific aspects of the team’s function for example, raising repair requests, handling queries in respect of repairs, housing and general tenancy matters, handling card or cheque payments, as well as carrying out the administrative functions related to those tasks.

About you

With knowledge of the work of a Housing Association and understanding the role of Social Housing, you’ll be able to understand and communicate complex housing information clearly and in a friendly, accessible manner. With experience of delivering front line customer service or other relevant experience of dealing with the public, you’ll be polite and well mannered, able to remain calm under pressure and use own initiative and be proactive.

You’ll be an excellent communicator, with strong verbal and written communication skills, able to engage with tenants, resolve queries, and ensure clarity in all interactions. You’ll be able to interpret complex information provided and use it to give clear advice with the ability to use initiative to make decisions in line with policy guidelines, training and on the job experience.

Working with sensitive and confidential data with a good understanding of GDPR, you’ll be able to demonstrate a commitment to equality, diversity and inclusion and be committed to working effectively with residents and diverse groups and support colleagues by sharing tasks, information and technical skills, working flexibly to ensure the business requirements are met.

Please note that this role will be subject to a DBS check.

Our core priority

JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.

How to apply

To apply, please complete the online application.

Closing date for applications is 18th April 2025.

Interviews will take place on Thursday 24th April 2025.

Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received.

Additional Information

We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference – and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.

Due to the duties of this role, there is a requirement to be on site 5 days per week. This is a permanent, full-time role based in our office in New Earswick.

Our commitment to Equality, Diversity and Inclusion

At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty.

As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process.

We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.