Customer Advisor

Customer Advisor   

Macclesfield, Cheshire 

£14,763 increasing to £15,649 after 6 months (£23,750 increasing to £25,175 pa full-time equivalent)   

Permanent  

Part-time - 23 hours per week  

Work Pattern: Monday 11:45-14:45, Tues & Weds 11:45-14:30, Thurs and Fri full days either 8:30am -16:30 or 9am-17:00 with 45 mins lunch   

Closing Date: Monday 28th October 2024  

Interview Date: Monday 4th November 2024   

Peaks & Plains Housing Trust is a local company with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are passionate about what we do in providing high quality homes and investing in our communities to improve people's lives.    

We are excited to announce that we now have a part time Customer Services Advisor vacancy within our fantastic Customer Experience team.  

Customers are at the heart of everything we do, and we are looking for someone who will be committed to the Customer Experience team long term, being at the forefront in delivering a first class service to our residents.  

As an advisor you will be dealing with different types of enquiries including repairs, rents, anti-social behaviour and investment works. To do this, we’re looking for someone who is confident in dealing with different sorts of questions, has a resilient personality and thrives within a multi-channel contact centre.  

Our team deal with calls, emails and live chats so no two days are the same.  

The role comes with great benefits too, from a health cash plan to a generous holiday allowance, agile working and a focus on training and development.   

Once initial training is completed at the office (around 3 months), you’ll have the option to undertake some days working from our stylish office and other days working from home.   

Wherever you are working, you’ll be made to feel part of a really expert and supportive team.