Income Services Officer

Income Services Officer   

£33,115.36 plus £3,803.62 car allowance per annum  

Chester - Agile   

Full Time, Permanent 

About You...  

Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive rental income service working with our customers to maximise their quality of life.  

You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.  

We’re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to  maximise rental income and deliver excellent customer service in a challenging environment.  

You’ll be able to…..  

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  Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction  

  
  


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  Design and deliver effective actions to maximise rental income and improve the social and financial performance of our communities.  

  
  


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  Support the creation of new ideas and innovation in the business  

  
  


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  Be adaptable and brilliant at working in partnership with our customers, colleagues and communities  

  
  

So, take a look at our job profile - if you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you.  

You’ll need to submit a CV and supporting statement (max 2 A4 sides/ min font 11 for each) telling us about you and why you're right for the job by 9am on Wednesday 30th October 2024.   

Interviews will take place on Wednesday 6th November 2024  

We’ll be reviewing applications over the next two weeks and may invite candidates to interview earlier than the advertised dates – so don’t delay your application to avoid missing out.   

About our team …  

Our team is great (if we don’t mind saying so ourselves)! We’re led by our Executive Director of Customer Experience.  

We work hard, support each other, and like to have fun!   

You’ll be part of our Customer Experience Directorate  – where you'll work as part of our Neighbourhood Team who are led by our Assistant Director of Neighbourhoods and you'll reporting to our Community Housing Manager- it’s an exciting team to be part of, as we deliver our new corporate plan ambitions.