Customer Communications Centre Assistant Manager

Customer Communications Centre Assistant Manager 

Bedford (Hybrid) 

£36,806 per annum  

1 x Permanent  role 

1 x Fixed Term Contract (14 Months) 

Full Time (Monday - Friday, 37 hours per week)  

We have two exciting opportunities for Assistant Contact Centre Managers to join our busy Customer Communications Centre on a full-time basis. In this key role, you will proactively manage a team of Customer Communication Centre Advisors, trained in both general queries and/or repairs, ensuring they deliver a great customer experience and meet targets.  

What you will be doing:  

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  Supporting the Customer Communications Centre Manager to ensure the on-going success of the department.  

  
  


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  Responsible for regularly reviewing the service within the Customer Communications Centre to create efficient ways of working and deliver a great customer experience.  

  
  


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  Ensuring delivery of high levels of customer satisfaction to meet the Customer Communication Centre’s objectives and KPI’s by driving first contact resolution through performance management and coaching.  

  
  


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  Ensuring staff are kept upskilled and knowledge reflects functions of all business units across the organisation.  

  
  

We’d love to meet someone with:  

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  Confidence and adaptability to change to meet targets and the changing needs of customers.  

  
  


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  Sound knowledge of Housing and responsive repairs.  

  
  


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  Experience of leading large teams in a busy and demanding environment.  

  
  


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  A strong influencer and negotiator to help drive process changes and efficiencies.  

  
  


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  Experience of managing a high and varied workload to ensure priorities are negotiated and met.  

  
  


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  The ability to work independently without the need for dictated direction.  

  
  

Amongst what we offer you is:  

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  A competitive salary  

  
  


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  28 days holiday PLUS Bank Holidays  

  
  


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  A generous contributory pension scheme  

  
  


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  Private health care  

  
  


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  Free life assurance  

  
  


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  Access to an extensive suite of wellbeing services and tools including a digital gym  

  
  


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  Opportunities for learning and development  

  
  


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  Discounted gym membership  

  
  


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  Retail discount scheme  

  
  

Please note the successful candidate will need to complete a basic DBS application.  

Closing date: 1st November 2024  

Interview date: To be confirmed  

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.