Customer Service Adviser

Customer Service Adviser  

Cambridge, Endurance House 

£26,753.70 per annum full time equivalent (35 hpw) 

Permanent 

Part time  

Closing date: Midnight Sunday 27 October 2024 

Interviews: Tuesday 5 and Friday 8 November 2024 

We are currently recruiting 2 part-time Customer Service Advisers. 

As a Customer Adviser, you are the first point of contact for our customers, providing a first-class customer-focused service when dealing with a wide range of telephone enquiries, emails, live chat and face to face. The Customer Services Team also plays a critical part in providing efficient support to our Housing Management and Property Services Teams. 

Hours are flexible and will be agreed with successful candidates. Possible options are: 

14 hours per week, working 7 hours per day, two days per week 

21 – 27 hours per week, working either mornings, afternoons or full days 

Salary £26,753.70 per annum full time equivalent (35 hpw) which equates to: 

£10,701.48 per annum for 14 hours per week; and 

£16,052.22 - £20,638.57 for 21-27 hours per week 

We are looking for someone who has: 

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  Previous experience in an administrative and a direct customer facing role essential. 

  
  


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  Proven experience in negotiating confidently, demonstrating a calm, but assertive approach. 

  
  


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  Professional telephone manner with excellent communication and listening skills. 

  
  


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  Able to negotiate confidently and demonstrate an assertive approach, with discretion and diplomacy. 

  
  


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  Able to be responsive and make decisions in a timely and effective way. 

  
  


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  Ability to contribute to the smooth running of the Customer Services team 

  
  


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  Able to prioritise workload and meet tight deadlines. 

  
  


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  Competent in MS Office packages (Word, Excel and Outlook). 

  
  

What we can offer: 

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  Employee discount scheme (retail, leisure, gym membership and fitness equipment) 

  
  


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  Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) 

  
  


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  Employee Assistance Programme 

  
  


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  Cycle to work scheme (salary sacrifice) 

  
  


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  One day off a year to volunteer for a charity of your choice 

  
  


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  30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service 

  
  


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  Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff) 

  
  


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  Company sick pay 

  
  


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  58p per mile business mileage allowance 

  
  


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  Refer a friend scheme (£250) 

  
  


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  Contributory pension scheme, which both you and CHS contribute to 

  
  


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  Enhanced maternity and paternity leave 

  
  


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  Flexible Working Policy 

  
  


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  Flexitime 

  
  


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  Full induction 

  
  


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  Comprehensive free training and development opportunities with paid time off 

  
  


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  Free onsite/nearby parking 

  
  

For further information or to have an informal discussion about the role, please contact Sue Smith, Customer Services Manager