Customer Service Adviser
Cambridge, Endurance House
£26,753.70 per annum full time equivalent (35 hpw)
Permanent
Part time
Closing date: Midnight Sunday 27 October 2024
Interviews: Tuesday 5 and Friday 8 November 2024
We are currently recruiting 2 part-time Customer Service Advisers.
As a Customer Adviser, you are the first point of contact for our customers, providing a first-class customer-focused service when dealing with a wide range of telephone enquiries, emails, live chat and face to face. The Customer Services Team also plays a critical part in providing efficient support to our Housing Management and Property Services Teams.
Hours are flexible and will be agreed with successful candidates. Possible options are:
14 hours per week, working 7 hours per day, two days per week
21 – 27 hours per week, working either mornings, afternoons or full days
Salary £26,753.70 per annum full time equivalent (35 hpw) which equates to:
£10,701.48 per annum for 14 hours per week; and
£16,052.22 - £20,638.57 for 21-27 hours per week
We are looking for someone who has:
Previous experience in an administrative and a direct customer facing role essential.
Proven experience in negotiating confidently, demonstrating a calm, but assertive approach.
Professional telephone manner with excellent communication and listening skills.
Able to negotiate confidently and demonstrate an assertive approach, with discretion and diplomacy.
Able to be responsive and make decisions in a timely and effective way.
Ability to contribute to the smooth running of the Customer Services team
Able to prioritise workload and meet tight deadlines.
Competent in MS Office packages (Word, Excel and Outlook).
What we can offer:
Employee discount scheme (retail, leisure, gym membership and fitness equipment)
Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
Employee Assistance Programme
Cycle to work scheme (salary sacrifice)
One day off a year to volunteer for a charity of your choice
30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service
Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff)
Company sick pay
58p per mile business mileage allowance
Refer a friend scheme (£250)
Contributory pension scheme, which both you and CHS contribute to
Enhanced maternity and paternity leave
Flexible Working Policy
Flexitime
Full induction
Comprehensive free training and development opportunities with paid time off
Free onsite/nearby parking
For further information or to have an informal discussion about the role, please contact Sue Smith, Customer Services Manager
£26,753.70 per annum full time equivalent (35 hpw)