Customer Engagement Officer

Customer Engagement Officer 

Bedford (Hybrid) 

£30,240 per annum including car allowance  

Permanent 

Full time - 37 hours per week (evening and occasional weekends will be required) 

Are you passionate about amplifying the voices of customers and making a real impact? 

What you will be doing: 

• 
  

  Ensuring the customers’ voice is embedded at the heart of our decision making and reflected in the way we deliver our services. 

  
  


• 
  

  Support the customer engagement manager to deliver a range of customer engagement activities. 

  
  


• 
  

  Helping to deliver the customer engagement expectations set out in the Regulatory Consumer Standards, Social Housing Act and the Building safety Act. 

  
  


• 
  

  Promoting the outcomes of engagement both to customers and colleagues through a range of communications channels. 

  
  


• 
  

  Providing administrative support to all bpha involved customers, and the service improvement panel to enable them to effectively scrutinise our performance. 

  
  


• 
  

  Building relationships internally with colleagues to ensure the successful delivery of customer engagement projects. 

  
  

We’d love to meet someone with: 

• 
  

  Resident, Customer or Community engagement experience in a similar people focused role. 

  
  


• 
  

  Knowledge of the social housing sector and resident engagement. 

  
  


• 
  

  Excellent interpersonal skills and ability to build rapport easily with a diverse range of people. 

  
  


• 
  

  Excellent project planning and organisational skills 

  
  


• 
  

  Experience of resident/service user/community consultations and gathering feedback to make improvements. 

  
  


• 
  

  Confident in analysing data, writing reports and demonstrating outcomes and impact. 

  
  


• 
  

  Excellent verbal and written communication skills and record keeping. 

  
  


• 
  

  Confidence to work independently and manage own workload. 

  
  

The successful applicant will need to have their own vehicle for regular travel to a variety of locations across bpha’s operating areas. 

To apply please complete the application form and include a personal statement that outlines how you meet the essential and where possible the desirable criteria for the role. Please also attach a CV. 

Amongst what we offer you is: 

• 
  

  28 days holiday PLUS Bank Holidays (rising to 33 days plus bank holidays with length of service) (pro rata to part time hours) 

  
  


• 
  

  A generous contributory pension scheme 

  
  


• 
  

  Enhanced family leave 

  
  


• 
  

  Private health care 

  
  


• 
  

  Free life assurance 

  
  


• 
  

  Access to an extensive suite of wellbeing services and tools including a digital gym 

  
  


• 
  

  Opportunities for learning and development 

  
  


• 
  

  Discounted gym membership 

  
  


• 
  

  Retail discount scheme 

  
  


• 
  

  Hybrid Working 

  
  

Successful candidates will need to complete a basic DBS application. 

Closing date: 13th January 2025 

Interview date: To be confirmed 

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.