Customer Onboarding Team Leader - Housing

Customer Onboarding Team Leader - Housing 

£41,371 

Milton Keynes 

Fixed Term Contract - 9-12 months 

Full Time  

At Amplius we’re committed to creating homes that truly make a difference. As an innovative and customer-focused social housing provider, we put tenants at the heart of everything we do, 

We have an exciting opportunity for a Customer Onboarding Team Leader to join our team on a 9-12 month Fixed Term Contract. In this role, you’ll ensure our allocations and lettings service runs smoothly, helping customers settle into their new homes while working closely with internal teams and external partners. 

Salary: £41,371 per year 

Contract: Fixed Term Contract between 9-12 months 

Your week: 36.25 hours (Monday to Friday 8.45am – 5pm) 

Location: Hybrid – you’ll be working from our modern and spacious Milton Keynes office for a minimum of one day per week. 

Snapshot of your role 

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  Deliver an efficient lettings service that meets customer standards and minimises void periods through effective key-to-key management. 

  
  


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  Allocate properties effectively to make the best use of housing stock and meet eligibility requirements. 

  
  


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  Collaborate with the Empty Homes department to achieve key performance indicators (KPIs). 

  
  


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  Build strong partnerships with agencies, partners, and internal teams to meet business goals. 

  
  


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  Ensure compliance with safeguarding procedures and stay updated on legislation affecting the service. 

  
  


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  Provide guidance on complex allocations, risk assessments, and address customer complaints in line with procedures. 

  
  


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  Use data to report on performance, plan strategies, and drive continuous improvement. 

  
  


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  Lead and develop your team through regular reviews and proactive management. 

  
  

Your toolkit for success 

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  Considerable experience with lettings and allocations. 

  
  


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  Strong experience managing staff and driving team performance. 

  
  


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  Proven experience in a customer-facing environment. 

  
  


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  High emotional intelligence, with the ability to handle sensitive and challenging customer situations professionally. 

  
  


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  Excellent problem-solving skills with the ability to make operational decisions within agreed parameters. 

  
  


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  Clear and effective communication skills, capable of conveying complex information to customers. 

  
  


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  Proficient in following procedures and maintaining clear, concise records. 

  
  


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  Confident user of Microsoft software packages (Excel, PowerPoint, Word, and OneDrive). 

  
  


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  A housing related qualification (preferably level 3 CIH) would be advantageous, but it is not essential. 

  
  

Please read the attached Job Description before applying so you get the full scope of the role. 

Why join Amplius?  

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  28 days annual leave (plus bank holidays) 

  
  


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  Enhanced maternity, paternity, and adoption leave 

  
  


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  Paid qualifications and professional subscriptions 

  
  


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  Pension contribution up to 10% 

  
  


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  Health and wellbeing support 

  
  


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  Carers leave 

  
  


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  Cycle to work scheme 

  
  


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  Electric car lease scheme 

  
  


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  Paid fertility and maternity leave 

  
  


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  Financial Wellbeing support 

  
  


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  Free flu jabs 

  
  


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  Life assurance 

  
  

Grow with us 

 

Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go. 

Make a real impact 

 

Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve. 

Environmental and social impact 

 

We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity. 

Our values 

 

We’re committed to inclusivity, respect, and integrity. We encourage all of our colleagues to embody these values, working together to create a positive, empowering environment. 

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. 

Closing: 21 January 

Video interview: 24 January 

Interviews: 30 January 

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. 

The Company 

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.