Customer Service Coordinator

Permanent – Full Time – 39 hours per week

We are currently looking to recruit a highly organised Customer Service Coordinator to join and support our team in Cardiff, liaising with purchasers/clients or our newly built homes for planned maintenance and on occasion, reactive maintenance.

This is a fantastic role for anyone who is keen to progress within the housing industry!

Reporting to the Customer Service Manager, you'll manage and deliver the administration process relevant to post contract/handover services to purchasers for the completion of defects and release of retentions as appropriate.

We'd like our Customer Service Coordinator to have a strong customer focus and ideally experienced in liaising with homeowners and contractors. With exceptional written and verbal communication skills, you'll have excellent time management skills and a keen eye for detail. You'll be highly motivated, have strong problem-solving skills and be fully competent in Microsoft Office. Experience within the housing industry is preferred but by no means essential!

Benefits

• Holidays - 26 days


• Life Assurance


• Pension


• Private medical insurance


• Ability to purchase additional holiday


• Access to discount portal


• Cycle to Work scheme and the Lovell Way to EV


• Digital GP


• Employee assistance programme


• Sharesave scheme

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.