Customer Support Adviser

Customer Support Adviser 

£25,000 

Trowbridge 

Full time (37 hours) 

Flexible working opportunities 

Closing date:       15 December 2024 

The role 

Our customer support team is an integral part of Selwood Housing. They are the first point of contact for our residents, dealing with all manner of enquiries, providing information and advice, and aiming for a first time fix whenever possible. 

Our close-knit team take pride in delivering an excellent standard of customer service, acting as the link to various departments across Selwood, enabling them to provide effective and timely social housing services. 

If you have worked in a customer facing position and are looking for a flexible and rewarding role, this is a great opportunity. We have also seen many of our Advisers move into other areas of the business, so this role offers excellent potential for career progression. 

On a typical day you might: 

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  Receive a range of enquiries from customers, processing and responding to them within set targets, policies and procedures. 

  
  


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  Escalate calls to other areas of the Selwood group in a professional and prompt manner. 

  
  


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  Progress repair requests on behalf customers, ensuring they are advised of the outcome and all actions are recorded on the CRM system. 

  
  

What we need 

For this role you’ll need to have the following skills and experience; 

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  Good standard of literacy and numeracy (minimum of grade C or above in English and Maths) or equivalent. 

  
  


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  Qualification in customer care or a commitment to achieve this. 

  
  


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  Excellent telephone manner. 

  
  


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  Proven experience of working in a customer service environment. 

  
  


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  Good communication skills, verbal, written and face to face. 

  
  


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  Experience using Microsoft Office tools, specifically Word and Excel.  

  
  

What we offer 

Our main benefits include; 

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  27 holiday plus bank holidays 

  
  


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  2 paid gifted days; one for your birthday and one over Christmas 

  
  


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  Buy/sell up to 1 week’s holiday 

  
  


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  Life assurance 

  
  


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  Flexible working opportunities – giving you flexibility on how long, where and when you work to support better customer service and promote a work/life balance. 

  
  


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  Competitive pension (you pay 4%, we pay 4% or choose to opt into our enhanced pension scheme, where you pay 4%, we pay 9%) 

  
  


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  Cycle to work scheme 

  
  

At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply.  

We are a Disability Confident employer and will do our very best to provide any adjustments, access and equipment you feel you may need throughout the interview process, and during your employment with us. 

We’re keen to build a supportive and rewarding environment, free from discrimination, that works for everyone. 

The closing date of this advert is subject to change based on the volume of applications or the hiring timeline. 

Who we are 

Selwood Housing Group is a not-for-profit housing association committed to providing affordable local homes for our customers. We have 7000 homes for affordable rent and shared ownership in Wiltshire, Somerset and Bath and North East Somerset and employ just over 300 employees from our offices in Trowbridge and Melksham.