Customer Service Advisor – Out of Hours

Permanent – Part Time

(3 days out of 7) to include 1 shift working a Saturday or Sunday from 12am to 8am from home and the other 2 shifts will be from 4pm to 12am from office based in Chingford (London)

We are looking to recruit a Customer Service Advisor to join our Out of Hours Team at our Osprey House Hub in Chingford, London.

About the Role

Joining our team, you’ll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given.

Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have previous experience workingin a customer service out of hours role, along with good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you’ll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills.

Benefits

• Profit Share Discretionary Annual Bonus Scheme


• 26 Days Holiday & Bank Hols


• Enhanced Pension Plan


• Healthcare Cash Plan (24hr GP, dental)


• Life Assurance & Accident Cover


• Share Save


• Enhanced Maternity & Paternity Pay


• Work Perks Discounts & Vouchers


• Buy & Sell Holiday


• Flexible Working & Flexible Bank Holidays


• Cycle to Work


• Volunteering (2 days paid)


• Learning & Development Opportunities


• Extensive Wellbeing Support, including EAP


• Loyalty & Values Awards


• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application.