Head of Property Management Operations

Head of Property Management Operations 

Salary C£70,000 

Location Didsbury, Manchester 

Permanent, Full Time 

Head of Property Management Operations 

As the Head of Property Management Operations you would be leading the work of the Plumlife Management Team in the delivery of property and tenancy management services to leasehold, shared ownership, market and sub-market rent customer managed across the Group through the Plumlife brand.  With support from the operational managers within the team, you will have overall responsibility for ensuring the delivery of excellent services to these customer groups and achieving high levels of customer satisfaction. 

What you’ll be doing 

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  To ensure the effective management of our block, estate and tenancy management services to private sector, leasehold, rental and low cost home ownership customers including meeting any contractual and legal obligations.  Including building effective relationships with internal colleagues and departments. 

  
  


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  Provide strategic leadership to ensure Plumlife complies with all legislation, regulations and best practice and to lead in the development of a culture which is customer focussed and committed to providing the highest standard of service 

  
  


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  To carry out the post holders responsibilities in relation to Health and Safety and probity. 

  
  


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  To undertake training as appropriate to the post and to keep abreast of developments across the housing profession and private sector. 

  
  


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  To ensure that goods and services procured are managed in line with financial regulations and Great Places procurement practices. 

  
  


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  To provide technical and strategic risk management advice across the Group and work in line with our risk management framework.  

  
  


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  To work in collaboration with external partners, as appropriate 

  
  


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  To act as an inspirational leader to inspire, develop and motivate the Plumlife Management team; setting and embedding the culture for successful delivery and ensuring excellent customer experience. 

  
  


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  To set and embed a high support/high challenge culture by: 

  
  

- showing inspirational leadership; 

- timely and effective performance management; 

- coaching; 

- communication and feedback 

- role-modelling attitudes, behaviours and expectations 

- capturing the learning from mistakes and set-backs 

- showing effective and positive leadership through change in order to support and develop your team to realise individual and team potential and ensure effective service delivery. 

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  To develop, maintain and promote effective working relationships with Great Places colleagues and key external partners and to always act as an ambassador for Great Places. 

  
  


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  To promote Great Places when attending external meetings; actively networking to identify opportunities for new business and service development, joint working with other partners and relevant opportunities in the wider housing sector. 

  
  


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  To be the named process owner for designated process(es) relating to your work, accountable for ensuring your processes are effectively designed, monitored and continuously improved in consultation with the relevant colleagues. 

  
  


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  To work flexibly, working unsociable hours, weekends and Bank Holidays as required in order to maintain good customer service and ensure business continuity, and also from time to time represent Great Places at customer and other stakeholder events. 

  
  


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  To carry out other duties commensurate with the nature of the post of Head of Property Management Operations. 

  
  

What you’ll need 

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  Experience in  leasehold / low cost home ownership management including knowledge of Leasehold legislation and its application 

  
  


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  Significant experience of working in the property management sector– ideally IRPM / TPI qualified or equivalent 

  
  


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  A sound understanding of all aspects of housing management including landlord and tenant law, tenancy enforcement and current housing issues 

  
  


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  Experience of managing financial budgets 

  
  


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  Ability to communicate at all levels 

  
  


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  A focus on achieving high standards and a commitment to continuous improvement 

  
  


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  Ability to collate and analyse performance data 

  
  


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  Ability to compile reports 

  
  


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  Highly organised with an ability to work to prioritise, plan and work to deadlines, along with the ability to support team members in doing the same 

  
  


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  The ability to inspire their colleagues to think, grow and take responsibility for themselves. 

  
  


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  Ability to set realistic, attainable goals 

  
  


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  Full driving licence and access to a car 

  
  

What we need from you 

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  A commitment to work in partnership with others for the benefit of Great Places 

  
  


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  A commitment to continuous learning and improvement 

  
  


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  Ability to work flexibly and when needed outside normal working hours to ensure service continuity 

  
  


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  An ability to work in uncertainty. 

  
  


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  To be professional and work with integrity, inclusivity and respect for diversity  

  
  

What we give you in return for your hard work and commitment 

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  Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places) 

  
  


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  WPA ¦ Healthcare auto enrolled at no contribution level with £1250 of savings available  - option to increase & add family members 

  
  


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  Annual leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays 

  
  


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  Flexi Time ¦ Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year 

  
  


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  Greater Working ¦ We offer some Hybrid and flexible working 

  
  


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  Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’   

  
  


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  Professional Fees ¦ The business pays the cost of one professional membership fee for each colleague   

  
  


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  The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more 

  
  


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  Health and Wellbeing Initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing