Housing Officer – Damp, Mould and Disrepair

We’re now looking for a Housing Officer / Customer Partner to join our Homes team within the Damp, Mould and Disrepair team. This role will provide an exceptional customer service, putting customers at the heart of everything you do.

You will be working with colleagues within our Damp, Mould and Disrepair team, ensuring we are doing everything possible to complete repairs, improvements and inspections in our properties. With a compassionate approach, you’ll be responsive to the changing customer needs and following through their repairs until completion. You will have experience in housing management, customer experience and disrepair including an existing knowledge of pre court protocol.

This is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality.

The ideal candidate will:

• Have proven customer service experience.


• Have experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs.


• Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes.


• Be experienced in partnership working to meet the needs of customers.


• Be able to think ‘beyond process’ to find innovative solutions for customers.


• Be computer literate.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.