Neighbourhood Officer

Neighbourhood Officer  

£35,535 per annum  

Long Stratton, Norwich, Norfolk  

Full Time: 37hrs per week  

Fixed Term Contracts x 2 (1 x 6 Months, 1 x 12 Months)  

Proposed Interview Date: TBC  

We have an exciting opportunity for a Neighbourhood Officer to work as part of a customer focused, collaborative team responsible for the management of the Trust’s estates.  

Key Responsibilities Include:  

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  To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust’s policies and procedures.  

  
  


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  Undertake regular Estate inspections to ensure that estates are managed to a high standard, engaging with the Community and leading on Community Improvement Grant projects  

  
  


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  To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement.  

  
  


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  To work effectively with all members of the Housing Operations Team to ensure that tenants and other customers receive a high-quality service. Continually look to improve the effectiveness and efficiency improve effectiveness and efficiency of processes and procedures  

  
  

Please see the attached Role Profile for the full list of responsibilities  

Our Ideal Candidate Will Have:  

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  Experience of working within Housing or a similar customer focused organisation.  

  
  


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  An understanding of the importance of confidentiality and data protection of business information.  

  
  


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  Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally.  

  
  


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  Excellent time management skills, including an ability to prioritise workload and meet targets.   

  
  


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  Able to work as part of a team and also able to work independently without the need of close supervision.  

  
  


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  Possess a high level of accuracy and attention to detail when recording information.  

  
  


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  Possess good IT skills to include use of Word, Excel, Outlook and Teams.   

  
  


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  Full, current, valid driving licence.  

  
  

Please note this role is subject to a Basic DBS check  

The Company  

We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.  

We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.  

We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.  

At Saffron  

We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our staff to do the right thing and we are looking for people whose values are aligned with ours (PACE – Professional, Accountable, Collaborative and Evolving).  

You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to.  

We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working.  

 As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.  

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.