Operations Support Manager - Repairs

Operations Support Manager - Repairs 

Kidderminster, Worcestershire 

Up to £44,233

Are you a dynamic and experienced leader with a passion for delivering high-quality repairs services? Do you thrive in a fast-paced environment, driving operational excellence and supporting teams to deliver outstanding results? If so, we want to hear from you! 

About the Role 

As our Repairs Operations Support Manager, you will play a crucial role in ensuring the efficient delivery of repairs services. Reporting to Keri Lewis, Repairs and Electrical Operations Manager, you will lead and support our repairs teams, ensuring we provide timely and effective solutions to our customers. 

With increasing repair demand, and a growing focus on damp and mould cases, your leadership will be instrumental in maintaining service quality, improving processes, and enhancing customer satisfaction. 

Key Responsibilities: 

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  Lead and support the Repairs Supervisors and wider repairs team. 

  
  


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  Oversee operational performance, ensuring repairs are completed efficiently and to a high standard. 

  
  


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  Implement improvements to enhance service delivery and customer satisfaction. 

  
  


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  Work closely with senior management and stakeholders to drive continuous improvement. 

  
  


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  Ensure compliance with health, safety, and regulatory requirements. 

  
  

What We are Looking For: 

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  Proven experience in property repairs, maintenance, or operations management. 

  
  


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  Strong leadership and people management skills. 

  
  


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  A proactive and solutions-focused approach to problem-solving. 

  
  


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  Experience handling complaints, damp and mould cases, and high demand repair services. 

  
  


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  Excellent communication and stakeholder engagement skills.  

  
  


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  In-depth understanding and application of the National Housing Federation Schedule (NHF) of Rates (SOR), preferably Version 6-8.  

  
  


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  Confident usage of software applications, including but not limited to Microsoft Office 365 application suite, Microsoft Teams, Power BI. 

  
  

Education & Qualifications 

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  NEBOSH General Health & Safety qualified with post qualification experience, or a HNC/D or equivalent in Building Studies/Surveying/Quantity Surveying Discipline. 

  
  


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  CIOB/RICS/CIPS qualified with post qualification experience desired 

  
  

If you feel you have the right skillset for this role and are looking for a new opportunity to join a dedicated and supportive team, apply now!  

Closing Date: 5th March 2025 

Presentation & Interview: Wednesday 12th March 2025 (candidates will be invited to interview while the vacancy is live) 

We reserve the right to close this vacancy before the closing date, therefore, you are advised to submit your completed application as soon as possible to have the best chance of being considered.