Resident Liaison Officer

Permanent – Full Time

We are looking to recruit a Resident Liaison Officer to join our L&Q contract, based from our Tottenham office.

About the Role

Working to deliver the best quality service, you’ll provide first-class liaison and administrative support to our project team, liaising with a wide a diverse customer based in a professional and efficient manner.

As our RLO, you’ll visit each resident prior to work commencing, introducing the company, and communicating the scope of works. You’ll assess where high risk / vulnerable residents are present and ensure the Site Manager tailors works according to the risk level and ensure that any safe working practices are adhered to. You’ll carry out property condition surveys, floor protection and appliance surveys with photographs with the resident before works start in the home and establish the individual’s requirements, by carrying out an initial resident profile, documenting any points discussed and tailoring individual plans accordingly. You'll also be responsible for booking appointments and sending letters to confirm the works and surveys booked in. 

About You

Candidates will have excellent customer service experience, ideally within a social housing environment. We’d like you to have excellent communication and interpersonal skills and be able to establish and maintain effective customer relationships. Experience of working as a Resident Liaison Office is essential and EasyBOP experience is desirable.

A full driving licence and the willingness to travel North and South London is a must.

This is a full time, onsite role and there is no flexible working available. 

Benefits

• Profit Share Discretionary Annual Bonus Scheme


• 26 Days Holiday & Bank Hols


• Enhanced Pension Plan


• Private Medical Insurance (Including 24hr GP)


• Life Assurance


• Share Save


• Enhanced Maternity & Paternity Pay


• Work Perks Discounts & Vouchers


• Buy & Sell Holiday


• Flexible Working & Flexible Bank Holidays


• Cycle to Work


• Volunteering (2 days paid)


• Learning & Development Opportunities


• Extensive Wellbeing Support, including EAP


• Loyalty & Values Awards


• Funded Professional Subscription


• Eye Care Vouchers

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.