Head of Customer Voice

Head of Customer Voice 

Home-based, some travel to Newcastle under Lyme

£70,000

Are you passionate about putting the customer voice at the heart of decision making? Do you have experience of turning customer feedback into actionable insights to shape and improve service delivery? If so, we’d love to hear from you!

We are looking for a Head of Customer Voice to lead the way in championing our customers, ensuring their voice is continuously heard and acted upon.

As the Head of Customer Voice, you’ll drive strategic customer insight and continuous improvement.  Building relationships with key stakeholders will be key to effecting change and improving customer experience.

You’ll have a proven track record in a similar role, operating at a senior level to influence change along with experience of presenting data and insight to a variety of audiences including Board level.

Experience of leading on corporate performance frameworks with the ability to interpret Government and Regulatory Policy and guidance is a must, coupled with previous experience of managing data and insight teams.  

Experience in the Social Housing sector and knowledge of Ombudsman and regulatory requirements would also be beneficial.

First stage interviews – 29th October

Second Stage interviews – 6th November

This post is subject to a satisfactory Basic DBS check.